I forgot my password
From the login page, click Forgot Password and enter your email. We'll send you a reset link. Check your spam or junk folder if you don't see it right away.
The password reset email hasn't arrived
Check your spam or junk folder first. Make sure your app is up to date, as reset links need the latest version. When the email arrives, click the link inside it rather than replying to the email. If it still doesn't come through, email [email protected].
I can't sign in:
I'm being asked to create an account when I already have one
If opening the app takes you through onboarding again, asking for your name, age, and username, you're signed out rather than starting fresh. Don't complete the onboarding. Finishing it creates a second, empty account, and your original one stays separate.
Cosmos says it can't find my account
Try signing in with your username instead of your email address at cosmos.so/login. If that doesn't work, the account may be under a different email than the one you're trying.
Still stuck? Email [email protected] with your username and we'll help you get back in.
Why can't I access Cosmos in the UAE?
Unfortunately, Cosmos is no longer available in the UAE. Resetting your password or reinstalling the app won't restore access.
Why does Cosmos say my account is suspended?
Accounts that violate our Terms of Service are suspended and signed out. If you believe this is a mistake, email [email protected] and our team will review your account.